The general Terms and Conditions of Sale detailed below govern the contractual
relationship between the ‘User’ (hereafter also refers to as ‘You’ or the
‘Customer’) and ‘zoeboutique.eu’ (hereafter also referred to as ‘We’ to the
‘Website’), belonging to the company ZANKA TRADING LTD.
Both parties accept these Conditions unreservedly.
These general Conditions of Sale are the only conditions that are applicable and
replace all other conditions, except in the case of express, written or prior
We maintain that, by confirming your order, you have to read and do
unreservedly accept our general Conditions of Sale.
These Terms and Conditions of Sale are important to you and ZANKA TRADING
LTD as they are used to protect your rights as a valued customer and our rights
as a business.
Updates of our Terms and Conditions are completed frequently, thus you should
peruse these changes habitually.
- Use of content
The services and information provided by the company are for you personal and
non – commercial use only. The company does not make any warranties
expresses or implied, as to the accuracy, adequacy, quality to fitness for any
particular purpose or use and all such warranties are expressly excluded tot eh
fullest extent that such warranties may be excluded by law. The information
provided is only for general information and their use is not intended to address
your particular requirements.
Prices or our website may change at any time. The amount you will pay is the
one shown at the checkout process at the time of the transactions.
Value Added Tax (V.A.T) is included in all the prices shown on the website.
If for any reason beyond our reasonable control, we are unable to supply a
particular item, we will not be liable to you. Please note that we might ask you as
to whether we can deliver a substitute product.
There will be no contract of any kind between you and us unless and until we
actually dispatch the goods to you. You order is an offer to buy from us. Nothing
that we do or say will amount to any acceptance of that offer until we actually
dispatch the goods to you. At any point up until then, we may decline to supply
the goods to you without giving any reasons and a refund will be issued.
To ensure availability of all our products customers may be limited to a maximum
number of items.
- Delivery Rated and Procedures
You can have your order delivered up to 20KG to your home or to any other
address with ACS Courier and ARAMEX Courier, or you can choose to pick up
your package from your nearest ACS Courier location. Preparation of the order
will last 1-2 working days.
- Return and Cancellation Policy
During your order procedure, you will be able to remove part or all of the
products from your shopping cart by pressing the Delete (x) button which is next
to each fo your products in your shopping cart. You will also be able to add more
products or change the quantity of the products in your cart. Prior to your
payment, you can still cancel the transaction and return to the screen. Your
shopping cart is kept in your browser and you can change or cancel your order.
You can change any of your current orders except individual and prepaid orders
before delivery dispatch, Monday to Friday except of Public holidays. You can
do this by calling us on +357 99674644 during our working hours as shown in our
website or by sending us an email at [email protected]
For any reason, you can cancel or return any order in 4 days excluding
weekends, from the day of receipt of the product by sending a written notification
with your order details to our Email (see above), requesting a cancellation. This
means that you can return it to us in its original condition within 4 days from the
date you will receive the order, with the clothes tag intact. Otherwise, is not
applicable to return or refund.
You can pay by using any, VISA, VISA Electron, Mastercard and Maestro
through the payment gateway VivaWallet. The transaction will appear in your
bank account as ZoeBoutique.
Purchase Order: When Payment is completed successfully, the name “ZANKA
TRADING LTD” will appear in your bank statement.
The transactions of the electronic commerce are based under the Law,
156(l)/2004 and 197(l)/2007 of the Republic of Cyprus.
- Order Procedure
The order procedure in our Online Shop has the Following steps:
Step 1: Shopping Cart
Choose from the main menu the product category from which you are interested
in purchasing products.
Select the products and add to basket the quantity you wish to buy. You can
continue shopping or proceed to checkout.
You can change or cancel your cart at this stage. If you want to proceed with the
order you have to press the submit button.
Step 2: Delivery Terms
Sign in into the system if you already have an account or create a new account.
Choose the delivery option you would like and press the ‘next’ button.
Step 3: Order Confirmation
Your order is now finalised and you can now see the full analysis of the total
value. You should next select the box to accept the Terms & Conditions of the
company and then press the confirm button in order to be forwarded to the
payment step. You will receive a confirmation email of your order after the
completion of the payment process.
Step 4: Payment
Please proceed with the payment of your order. Your order is considered as final
and confirmed only after you finalise the payment procedures.
Step 5: Payment Confirmation
You will receive an email as a receipt of your transaction.
Step 6: Past Transaction Information
Your transaction data are accessible when you sign in into the system. You will
be able to retrieve the details of your past transactions with our website.
At zoeboutique.eu we are committed to ensure and protect your privacy at any
which provides a detailed explanation as to how we may use your personal
information through legal means.
10.1 Information we collect from you
The following steps are approved methods of collecting information:
10.1.1 If you register for information or complete a purchase, by filling out a form
we can collect the information provided.
10.1.2 Traffic data, weblogs, location data, and any other communication can be
collected. These details are provided to us when you visit our site and use the
resource tools while you are on the site.
10.1.3 Any communication on our website or by email, allows us to collect
information from you.
Circumstances may arise where we may need to gather information about your
computer to help provide appropriate services or products to you. The data
gathered is solely statistical data, which may be shared with advertisers.
Cookies are used to collect general online usage by using a cookie file. If the
cookie file is used, it is downloaded without prompting. It will be placed on your
hard drive with information transferred to the hard drive, allowing the cookies to
be used for data collection. A cookie is used to improve any services/products,
or overall website characteristic we offer you.
Any computer has the option to decline cookies. Your web browser options
include an “enable” button to decline cookies. It is imperative that you understand
by declining cookies you may be limiting your access to sections of our website.
10.3. Use of your information
Information stored and collected about you, allows us to improve our services or
products for you. Added to this parameter, we may use your information for the
10.3.1 We make any commitment on a contracted basis
10.3.2 If information is requested from our website concerning services or
products offered, we may use your data. Products or services which may be of
interest to you can also deem as communication from us, if permission has been
10.3.3 Notification re-changes or improvements may be sent to you in regard to
product or service changes that could affect our service to you.
10.3.4 Data that you do not want us to use can be withheld, once consent has
been given regarding our collection of your data. We will always provide you with
an opportunity to decline communications and our data usage.
10.3.5 Identifiable data, which could be used to disclose who you are, is never
shared. We only provide statistical related data about our visitors to third parties
like advertisers to ensure your privacy.
10.4. Storing your personal data
10.4.1 Secured servers are used by our company to ensure proper data storage.
Information on transactions is kept encrypted for safety measures.
10.4.2 Transmission of data on the internet can never be ultimately secure. We
do not and cannot guarantee security of information collected electronically or
transmitted; however, we take all necessary steps to provide the best security
available. As a result of our inability to guarantee safety, you are submitting
information to us at your own risk. Where needed a password may be necessary
to access areas of our site. You are responsible for the safety and confidentiality
of the password you generate.
10.5. Access to Information
The Processing of Personal Data (Protection of the Individual) Law, 138(l)/2001
gives you the right of access to any data we have about you. Contact information
is given below, which should be used to gain details about information we hold
- Contact Us
We welcome and hope you do not hesitate to make any queries, comments or
requests you may have regarding the Terms & Conditions or any complaint
regarding your transaction with the company.